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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund.Items are subject to a 20% restocking fee minus shipping charges. Restocking fees are assessed on retail pricing, excluding any promotional offers.

Non-Returnable Items (including, but not limited to):

 

  • Firearms
  • Optics
  • Body Armor
  • Defense/Pepper Spray
  • Items that are labeled ‘Discontinued’ by Not Normal Enterprises, LLC-regardless of disposition by the manufacturer
  • Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
  • Batteries
  • Gloves
  • Personal Communications Products (Including EarHugger [VIDMIC] and Code Red Headsets Products)
  • Headwear
  • All PDU Apparel (Professional Dress Uniform)
  • Smith & Wesson Component Kits and Parts
  • Ammunition
  • Product with retail price marking of any type
  • Opened packages or packages showing evidence of tampering
  • Product not in original packaging, including case pack goods
  • Forensic testing supplies, equipment or drug and or alcohol testing kits
  • First aid or trauma treatment products
  • Worn or shopworn products
  • Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.
  • Special Order Items
  • Special Order Colors (Red/Amber, Blue/Amber, or any light containing Green or Purple)
  • Preemption Devices
  • Clearance Items
  • Replacement Parts (Including Brackets, Bulbs, and Cables)
  • Food and Water (Per Health Department Regulations)

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.

Shipping

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. The customer is solely responsible for complying with all federal, state, and local laws concerning the purchase and/or use or any items ordered.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Some items may be out of stock or special order. You will be notified if there will be a delay in shipping. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If an order has a different shipping address than the billing address, please email us at Sales@notnormalenterprises.com to confirm your order. If you do not email us the item will be shipped to the billing address.